Kamis, 22 September 2016

Consumer Banking Representative - Mapunapuna Branch - Bank of Hawaii - O‘ahu, HI

Consumer Banking Representative - Mapunapuna Branch - Bank of Hawaii - O‘ahu, HI -
The Consumer Banking Representative is liable for opening accounts, sales, and different associated duties to incorporate servicing and creating new clients. Serves as a liaison for sales and servicing of monetary providers and merchandise. Actively seeks to transform prospects to shoppers. Ensures enterprise unit’s compliance with relevant legal guidelines, laws, regulatory necessities and Bank insurance policies and procedures, together with however not restricted to these associated to Anti-Cash Laundering legal guidelines and laws, Bank Secrecy Act and USA PATRIOT Act. As well as, this place is chargeable for demonstrating Excellence in Gross sales/Service (ESS) philosophy by collaborating in and training ESS disciplines and behaviors.

Place Obligations

Enterprise Improvement

Maintains and sells monetary providers to clientele by addressing each lengthy-time period and brief-time period objectives by means of profiling. Identifies buyer wants, maintains in depth information of services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting. Should have the ability to present personal transportation and skill to commute and arrive at meant vacation spot in a well timed method and/or as required. Should be capable of push/raise 30 lbs. Should be capable of work evenings, weekends and holidays as assigned.

Product Information

Actively sells monetary providers together with referrals to cross-practical models as applicable. Interviews, processes purposes, and closes for all shopper credit score merchandise. Supplies excessive degree of high quality service to clients. Trains new staff on operational procedures. Offers sales teaching and help to different CBRs. Processes a variety of monetary transactions to incorporate however not restricted to: cashing checks, accepting deposits, paying withdrawals, accepting funds, issuing cashier’s checks and promoting traveler’s checks, and so forth. Balances particular person money. Opens and closes the vault. Performs duties as wanted of Automated Teller Machine (ATM), Vault, Prompt Teller and armored automotive transactions. In a position to make use of money allotting models.

Relationship Constructing

Identifies and secures new excessive and/or probably excessive worth shopper shoppers. Liable for managing calling efforts, referrals, sales monitoring and prospecting to realize private sales objectives and contribute to the general unit/district objectives. Trains new staff on sales procedures. Maintains shut contact with clients and prospects, makes appreciation calls, public tackle bulletins, aisle relationship constructing and is actively concerned within the promotion and marketing of the Bank and its services. Performs Meeter/Greeter position in an assigned retailer on a rotating foundation. The Meeter/Greeter is answerable for assembly and greeting every one that enters the shop to guarantee that their wants are appropriately met by demonstrating and educating shoppers of the varied supply channels obtainable for his or her banking comfort.


Minimal Qualifications:

: Registration with the Nationwide Mortgage Licensing System & Registry. If not but registered, registration to be accomplished and accepted no later than 30 days from employment or switch date. If not registered and accepted, employment could also be terminated.

Highschool diploma; G.E.D. or equal work expertise.

2 +years’ expertise in shopper sales, marketing and customer support.

Demonstrated success in sales surroundings and publicity to coaching.

Demonstrated capability and want to advance expertise in numerous areas of private finance together with investments, insurance, mortgage, and so on.

Demonstrated private pc expertise.

Demonstrated typing expertise by sight.

Demonstrated verbal communication, sales, marketing and repair expertise.

Should be capable of push/carry 30 lbs.

Should be capable of work evenings, weekends and holidays as assigned.

Could also be required to face for in depth durations of time.

All certified candidates will obtain consideration for employment and won’t be discriminated towards on the idea of any legally protected classification together with race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, age, incapacity, or protected veteran standing. Bank of Hawaii takes affirmative motion in help of its coverage to advance in employment legally acknowledged people together with minorities, ladies, protected veterans and people with disabilities.


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