Rabu, 14 September 2016

Guest Relations and Social Media Coordinator - South Haven/Van Buren County Convention & Visitors Bureau - South Haven, MI

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Guest Relations and Social Media Coordinator - South Haven/Van Buren County Convention & Visitors Bureau - South Haven, MI -

South Haven/Van Buren County Convention & Visitors Bureau


Title: Guest Relations and Social Media Coordinator
Studies to: Government Director and Director of Advertising


CVB Mission: To develop the tourism financial system to the good thing about our lodging members, and to advertise tourism and conference enterprise inside our evaluation district.


Place Abstract: Assists CVB management group within the improvement and execution of our social media plan and helps all ranges of communications with visitors and membership.


Key obligations:
Guest Relations:


  • Full entrance desk duties together with visitor service and responsiveness, answering telephone, and following up on requests for info.

  • Guarantee all tourism-associated literature is stored in inventory in reception space and followup with suppliers or distributors as wanted.

  • Maintain workplace in knowledgeable situation always by performing every day housekeeping duties as wanted.

  • Create month-to-month metrics studies for all inquiries, stroll-in guests, web site visitors, and e mail inquiries.

  • Work with CVB management, advertising associate, and writer to develop and produce annual Visitors Information.

  • Coordinate in-home and outsourced bulk mailings of Visitors Guides.

  • Help within the coordination of membership particular occasions and actions.

  • Analysis, write, and edit all ranges of copy together with articles and blurbs for visitor e-publication, weblog posts, and occasion descriptions.

  • Monitor the overall e mail account and reply to all inquiries in a well timed and courteous trend.

  • Acquire leads from business companions and the web site and keep in a database. E mail bi-weekly to the mail home.

  • Manage images to be used in applicable channels and to share with business companions.

  • Submit occasions, points of interest, and lodging property particulars to the web site and to business companions’ web sites. Should have working information of again-finish content material management techniques.

  • Different duties as instructed by Government Director and Director of Advertising.

Social Media Coordination:


  • Uphold the model voice and character of the Visitors Bureau and our membership.

  • Plan month-to-month, weekly, and every day social content material in accordance with marketing and communications technique and develop content material to go well with.

  • Keep and increase social media channels, together with Fb, Twitter, Instagram, You Tube, Pinterest, Snapchat, and rising social media.

  • Interact with on-line audiences, together with business companions, utilizing a mix of promotion, curation, and interplay.

  • Use artistic considering and initiative to research efficiency metrics and make suggestions on content material, design, or options to enhance effectiveness of net content material and/or purposes.

  • Perceive the aim, viewers, and message of a marketing campaign and create content material to go well with.

  • Reply to social media inquiries about on-line actions in a well timed and courteous trend.

Necessities for Place:


  • Should have base information of the South Haven space and show a ardour for our area by way of energetic communications expertise and interactions.

  • Potential to speak successfully with friends, employees, members and Board.

  • Robust analytic and drawback fixing expertise.

  • Distinctive interpersonal expertise and visitor interplay effectiveness.

  • Should be capable of work three Saturdays per thirty days, yr-spherical.

  • Estimated work hours: 30 hours per week in off-season, 38 hours per week in-season.

  • Compensation: $11 – $13 per hour, relying on expertise degree and qualifications.

Required schooling:


  • Highschool or equal

Required expertise:


  • Social Media: three years




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